Me:
Good morning,
I am the owner of a 2018 C650GT Maxi Scooter. I bought it in Houston Texas
from Team Mancuso Powersports about a year ago. The VIN number is
WB10C1507JZ316446. My bike needs the 6000 mile service. The dealership
pricing on that service is outrageous in my opinion and I'm not ready to
pay 25% of the residual value of my bike for one service visit.
To that end I have been searching for a service/maintenance manual so that
I could perform service myself. I am an engineer in the electronics field,
have worked on many motorcycles and feel confident I could do the
maintenance if I had a guide. I have found out a few things in my search:
The manuals were once on DVD's but are not anymore. It seems that the
manuals are hosted on a website and authorized techs are given a password
to access them.
I don't want to be adversarial but I have also learned that BMW cannot by
law require that maintenance is done by certified techs to keep the
warranty up. To that end the language in the owner's manual confirms that
by strongly encouraging dealer service without ever requiring it. One
snippet is very interesting to that end saying that "generous treatment
after the warranty expires" is dependent on using dealer service.
I am asking for access to a service/maintenance manual. Whatever that
takes. I am willing to pay a reasonable price for it but I cannot take no
for an answer. BMW cannot leave their customers hanging with no way to
properly maintain their bikes before or after the warranty expires.
I hope to hear from you soon.
Response from BMW USA:
Dear Shawn,
Thanks for contacting BMW Motorrad USA regarding the availability of a Repair Manual for your 2018 BMW C 650 GT. I'm sorry to read of your concerns.
As you mentioned, the repair manual DVD's are no longer available. BMW Motorrad no longer offers repair manuals for our motorcycles.
You're welcome to service your vehicle yourself or by any mechanic that you trust; however, BMW Motorrad warranty and maintenance plans are only valid at authorized BMW Motorrad dealers. Our dealers undergo specialized training and are equipped with special tools specifically needed to care for your motorcycle. We also recommend that you continue to service your motorcycle at an authorized BMW Motorrad dealer after the warranty period ends.
To locate a dealer to schedule service or discuss pricing, please visit www.bmwmotorcycles.com/dealer.
Should you need to contact BMW Motorrad Customer Relations and Services again, you can reach us at 1-800-831-1117 Monday through Thursday from 9:00 a.m. to 9:00 p.m. ET and Friday from 9:00 a.m. to 6:00 p.m. ET.
Thanks again for writing to us.
Good morning,
I am the owner of a 2018 C650GT Maxi Scooter. I bought it in Houston Texas
from Team Mancuso Powersports about a year ago. The VIN number is
WB10C1507JZ316446. My bike needs the 6000 mile service. The dealership
pricing on that service is outrageous in my opinion and I'm not ready to
pay 25% of the residual value of my bike for one service visit.
To that end I have been searching for a service/maintenance manual so that
I could perform service myself. I am an engineer in the electronics field,
have worked on many motorcycles and feel confident I could do the
maintenance if I had a guide. I have found out a few things in my search:
The manuals were once on DVD's but are not anymore. It seems that the
manuals are hosted on a website and authorized techs are given a password
to access them.
I don't want to be adversarial but I have also learned that BMW cannot by
law require that maintenance is done by certified techs to keep the
warranty up. To that end the language in the owner's manual confirms that
by strongly encouraging dealer service without ever requiring it. One
snippet is very interesting to that end saying that "generous treatment
after the warranty expires" is dependent on using dealer service.
I am asking for access to a service/maintenance manual. Whatever that
takes. I am willing to pay a reasonable price for it but I cannot take no
for an answer. BMW cannot leave their customers hanging with no way to
properly maintain their bikes before or after the warranty expires.
I hope to hear from you soon.
Response from BMW USA:
Dear Shawn,
Thanks for contacting BMW Motorrad USA regarding the availability of a Repair Manual for your 2018 BMW C 650 GT. I'm sorry to read of your concerns.
As you mentioned, the repair manual DVD's are no longer available. BMW Motorrad no longer offers repair manuals for our motorcycles.
You're welcome to service your vehicle yourself or by any mechanic that you trust; however, BMW Motorrad warranty and maintenance plans are only valid at authorized BMW Motorrad dealers. Our dealers undergo specialized training and are equipped with special tools specifically needed to care for your motorcycle. We also recommend that you continue to service your motorcycle at an authorized BMW Motorrad dealer after the warranty period ends.
To locate a dealer to schedule service or discuss pricing, please visit www.bmwmotorcycles.com/dealer.
Should you need to contact BMW Motorrad Customer Relations and Services again, you can reach us at 1-800-831-1117 Monday through Thursday from 9:00 a.m. to 9:00 p.m. ET and Friday from 9:00 a.m. to 6:00 p.m. ET.
Thanks again for writing to us.