Dealerships service - sales and service.

C

Colin J Monteith

New member
Within an hours drive/ride here in Toronto I have access to 4 Mottorad dealerships. A couple are fully stand alone and two are still physically in the same building as the car sales group. Regardless of the model service and sales suck really badly. One Dealership where I bought my C600 about 6 months ago did the divorce thing from cars and set up shop with the Mini sales side. Since that separation I have been to the dealership 3 times and on each occasion there were no sales people or even an admin person to talk to. Clear signed said no to going through a back door to service area. I gave up on them and then went to BMW Motorrad Toronto and have visited 5 times now to see if I can schedule the recall and 10,000km service. No luck with that as service is only scheduled with one person who is not there ever and all the other folks in the service area are not allowed to help. WTF is going on and why can't these people get their act together. They are ruining the brand image here and it's not just me complaining locally. Would they be the same if I was on a model that had a 1200 or 1600 in its name?
 
justscootin

justscootin

Member
Bmw Canada has dictated that car and motorcycle sales and service had to separate, why I do not know. I would rather go into a car/motorcycle dealer and look at cars while I wait for my bike (maybe I will buy one (I doubt it)) the dealer that was 10 minutes from me sold and serviced cars and bikes no longer has the bikes and the nearest dealers is 40 minutes away and no way to get home if I need to without a bike. When the dealer was 10 minutes away they would drive me home now it is a 4 hour walk or 2.5 hours or more on the bus. Glad I can do my own work. BMW Canada or the dealers don't care
 
Last edited:
P

Pierrel

Guest
Good dealer here in Victoria, good service and I hear that people from Vancouver and even Calgary have been coming here to buy their bikes.
 
C

Colin J Monteith

New member
Finally got some attention from dealership and the brake line recall is being done next Tuesday. Said they need scoot for half a day which seems crazy to me. Thought it's an hour job at most but what the hell do I know!
 
justscootin

justscootin

Member
The letter says it will take up to 2 hours, where do they get half a day? Do they work that slow or they have never done it before? What do you do for half a day sit and wait? If you go home by bus it will take 4 hours round trip (there goes the half day). The dealer will leave you stranded without a bike to ride or a car to drive. In Canada they do not give loaners. Once again we are at there mercy. Your scooter is under warranty have them flat bed it down the night before and have the wife take you down to go get it, my scooter is not under warranty, if they tell me 4 hours that is what I may try and get them to pay for it as it i will tell them it is unsafe to ride.

Colin J Monteith said:
Finally got some attention from dealership and the brake line recall is being done next Tuesday. Said they need scoot for half a day which seems crazy to me. Thought it's an hour job at most but what the hell do I know!
Click to expand...
 
Last edited:
W

wsteele

New member
The dealer here in NY also serves the Vt area they will pick up the bike do the job and return it to you all under warranty not bad I have also used them for regular work and it was only $35.00 total to pick up and drop off I think that is a pretty good deal. Sorry about you guys in Canada.
 
S

Snowdog

New member
justscootin said:
The letter says it will take up to 2 hours, where do they get half a day? Do they work that slow or they have never done it before? What do you do for half a day sit and wait? If you go home by bus it will take 4 hours round trip (there goes the half day). The dealer will leave you stranded without a bike to ride or a car to drive. In Canada they do not give loaners. Once again we are at there mercy. Your scooter is under warranty have them flat bed it down the night before and have the wife take you down to go get it, my scooter is not under warranty, if they tell me 4 hours that is what I may try and get them to pay for it as it i will tell them it is unsafe to ride.
Click to expand...

Having been in the service business most of my life, you can't plan repair work to the minute, hour, and sometimes day. Some days things go well, some days you drop the strategic special fastener down the floor drain, or find they sent you the wrong part, or something breaks unexpectedly, or someone doesn't show up for their appointment, the hidden problems can go on and on. Your only chance is to get the first appointment of the day, and hope the bays aren't full from left over jobs from the day before. Live far from the dealer? Guess what, if you hire someone to come to your house to fix something, do you think the price will be the same as driving to the dealer? I spend a good part of my day getting to my customers, the other day I drove 4 hours to a customer, worked 1/2 hour and drove home. That didn't come out of my pocket.
 
justscootin

justscootin

Member
I just got off the Google plus forum and saw a receipt from a guy in California having the brake line replaced. The shop charge time was 0.8 hours (less than 1 hour). Losing my bike for half a day would devastate (cripple) me as I would be stranded with no where to go and no transportation.

Colin J Monteith said:
Finally got some attention from dealership and the brake line recall is being done next Tuesday. Said they need scoot for half a day which seems crazy to me. Thought it's an hour job at most but what the hell do I know!
Click to expand...
 
S

Snowdog

New member
Get a job in a garage and you will know why they want your bike for a half day. Customers cause this. They say they can't leave the car or bike so you schedule them for a prime slot, then they don't show up on time , which means you have to start another vehicle,so you get put off when you finally get there. If everyone showed up on time, you wouldn't have to leave the bike. Of course this doesn't consider what happens if you find bigger problems or the customer didn't really express what his true problem is (happens all the time). Stranded, no place to go? Bring a book, or your lap top.
 
Lance

Lance

New member
Pierrel said:
Good dealer here in Victoria, good service and I hear that people from Vancouver and even Calgary have been coming here to buy their bikes.
Click to expand...

Not surprising given the standard of service I got from Vancouver BMW, currently the only reason I wont buy the Multistrada or another BMW.
 
W

wsteele

New member
I'm a electrician and do a lot of service work I have about a 20 mile radius that I work in and at times I get calls out of my area, I tell that customer that I charge travel time there and back, most of the time they they don't want me to come which is alright with me, because if they are calling me they probably have screwed the electricians in there area. If I do go out of the area I get a credit card and run it for the travel time and then they have to pay me cash for the service call when I get there. This has worked very well Only had one no pay in thirty years.
 
S

Snowdog

New member
BTW, I took my Sport to MAX BMW for the chain tensioner on a Saturday Morning. I thought I would walk down the street and get breakfast. They told me take a demo bike. A few months later I needed tires, and the same thing, take a demo bike.
 
C

Colin J Monteith

New member
OMG - scoot going in Tuesday morning for brake line and winter has decided to turn up. About 4 inches of snow on the ground and more for next 12 hours. This guy can't catch a break!
 
C

Colin J Monteith

New member
The BMW Mottorad Toronto crew get even more interesting. After buying parts from them many times I call them to order a $24 part today for pickup and am told they have to send me a form to fill in. This form requires that I provide them with a scan of my drivers license and my credit card plus other info or they can't process my order. In other words they want me to expose critical information to email which of course is not encrypted. Obviously they have not heard of identity theft. WTF is this world coming to.
 
W

wsteele

New member
Colin J Monteith said:
The BMW Mottorad Toronto crew get even more interesting. After buying parts from them many times I call them to order a $24 part today for pickup and am told they have to send me a form to fill in. This form requires that I provide them with a scan of my drivers license and my credit card plus other info or they can't process my order. In other words they want me to expose critical information to email which of course is not encrypted. Obviously they have not heard of identity theft. WTF is this world coming to.
Click to expand...
Did they tell you why you had to do that or did you just go to,the dealer and pay cash for the item I wouldn't give them that info I agree WTF.
 
You must log in or register to reply here.
Top
✖
AdBlock Detected

We get it, advertisements are annoying!

Sure, ad-blocking software does a great job at blocking ads, but it also blocks useful features of our website. For the best site experience please disable your AdBlocker.

I've Disabled AdBlock
No Thanks