Oldscoot
New member
I saw this in Dealernews.com:
BMW recalls Maxi-Scooters for engine noise, stalling issue | Dealernews
BMW recalls Maxi-Scooters for engine noise, stalling issue | Dealernews
Recall in the U.S. "Official"?
- Thread starter Oldscoot
- Start date
JaimeC
New member
Beat ya by almost a week:
http://www.bmw-scooters.com/forum/c...timing-chain-tensioner-recall-7.html#post5316
http://www.bmw-scooters.com/forum/c...timing-chain-tensioner-recall-7.html#post5316
SteveADV
Active member
I can certainly understand how people would feel that way, but as someone who has dealt with BMW corporate I can assure you that there is far more that goes into a winning bid than simply the price; one of those is most definitely quality. Like a lot of high end product providers, BMW is concerned about their reputation.....Now before you naysayers start huffing and puffing about, "Well, if that's true Steve, how come it's taking them so long to fix my bike?? How come the RT is grounded?? How come I can't get no... I can't get no...I can't get no S-A-T-I-S-F-A-C-T-I-O-N" (Sorry, Mick).
Let me provide a HUGE oversimplification and just compare the bidding process to the same one you might use to have work done around your house. Sure you want a low price, but no doubt you are probably also concerned about the reputation of the contractor, when they can do the job, the likelihood that they will be around for additional servicing should that be necessary, if they have experience in doing the kind of work you want done, how flexible they would be to any changes you might want in the middle of the project, etc etc. And then you can only hope that your contractor's suppliers (and their suppliers) are able to deliver quality goods on time.
Also, no manufacturer is perfect and I can pick a fight with any of them (including BMW). However, for those looking for the likelihood of receiving a high quality product, BMW is a good choice....as is Ritz Carlton, Macallam single malt scotch, Montecristo cigars, and, of course, Hooter girls.
Sorry for the excessive post.......
Oldscoot
New member
Not to be overly competitive here - but your article only surmised that there would be a U.S. recall.
Oldscoot
New member
I represented a huge multi-national energy company for many years. In the private sector price is only one component and often not the major component in the process of acquiring goods and services. In this instance BMW hired Kymco to manufacture its motors and apparently the tensioner that has caused trouble. Kymco has made and makes motors and complete motorcycles for other companies such as Honda and BMW since its inception and is a quality company. Kymco will likely be compensating BMW for costs associated with this recall.
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SteveADV
Active member
My dealer (Ohio) said they received a "notice" but no definitive direction as to specifically what to do. They told me that should follow soon.
Depends on the contract, as you know, but can also be a "work out deal" where future costs are reduced or shared. Bottom line is that Kymco (being the quality company they are, as you point out) likely does not want to lose the BMW business.....or business with other end product providers. (I would love to be in the room during the negotiations; fun stuff for a supply chain geek like me)
Depends on the contract, as you know, but can also be a "work out deal" where future costs are reduced or shared. Bottom line is that Kymco (being the quality company they are, as you point out) likely does not want to lose the BMW business.....or business with other end product providers. (I would love to be in the room during the negotiations; fun stuff for a supply chain geek like me)
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JaimeC
New member
Quote from the article I'd linked:
Date: May 16, 2014
NHTSA Campaign Number: 14V264000
Component/System: Engine
Summary: BMW of North America, LLC (BMW) is recalling certain model year 2012-2014 C 600 Sport, and C 650 GT motorcycles manufactured August 2, 2012, through February 18, 2014. In the affected vehicles, the camshaft chain tensioner may not function properly, resulting in an engine stall.
Consequence: An engine stall may increase the risk of a crash.
Remedy: BMW will notify owners and dealers will replace the camshaft chain tensioner, free of charge. The recall is expected to begin in July 2014. Owners may contact BMW Customer Relations at 1-800-525-7417. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to Home | Safercar -- National Highway Traffic Safety Administration (NHTSA).
No "surmise" about it. That is the official notification from the NHTSA.
Date: May 16, 2014
NHTSA Campaign Number: 14V264000
Component/System: Engine
Summary: BMW of North America, LLC (BMW) is recalling certain model year 2012-2014 C 600 Sport, and C 650 GT motorcycles manufactured August 2, 2012, through February 18, 2014. In the affected vehicles, the camshaft chain tensioner may not function properly, resulting in an engine stall.
Consequence: An engine stall may increase the risk of a crash.
Remedy: BMW will notify owners and dealers will replace the camshaft chain tensioner, free of charge. The recall is expected to begin in July 2014. Owners may contact BMW Customer Relations at 1-800-525-7417. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to Home | Safercar -- National Highway Traffic Safety Administration (NHTSA).
No "surmise" about it. That is the official notification from the NHTSA.
Oldscoot
New member
This is the link cited in your posting:
BMW Scooters Recalled for Timing Chain Problem - Motorcycle.com News
The article referred to a recall in Germany and Canada - not the U.S.
JaimeC
New member
Wonder if it's your browser or something. The link I originally provided should've taken you to my SECOND posting within that thread that showed the actual US recall. My ORIGINAL post was about the recall in Europe and Canada, but the link I provided above shouldn't've taken you there. When I click on it, it takes me directly to the post that links the US recall info.
Oldscoot
New member
On any recall you should call the day your scheduled for the repair and make sure they have the part before you go to the shop and ask how long the recall will take to install, just so you don't get hung up waiting to find out that, Oh no we don't have your part and you wil have to come back another day. Believe it or not this happens quite a lot it seems the dealers don't really care about there customers and the inconvence that they cause you.
justscootin
Member
I have gone to the dealer about the last couple of recalls such as the side stand switch and the tensioner.
Still to this date I have never received a letter from BMW Canada as they were to inform all owners on both occasions.
Still to this date I have never received a letter from BMW Canada as they were to inform all owners on both occasions.
SteveADV
Active member
Yeah, now that you mention it, I don't recall getting anything on the side stand switch recall...I could be wrong about that, but I know I first heard about it when I had my 6,000 mile service done quite awhile ago. Maybe I did get something in the mail after that but in any case I'm going to check with a couple dealers.