davidh
Member
Well, perhaps I'm doomed.
2013 C650 GT with 13k miles on the odometer. The engine however has just 4k miles as it was replaced last fall due to a failed crankshaft bearing -- the belt/rollers/variator were part of the replaced engine. Starting a few weeks ago, I started getting a vibration around 5-10 MPH just as the clutch was fully engaging. The vibration turned into a clattering (only when cold) so I took it to my dealer for diagnosis. After reminding him that I didn't need the 20,000 KM service for $1,200 (though he still added some unnecessary items -- brake fluid change, coolant change, etc.) he wrote up the service order and I went on my way.
Earlier today he calls me stating that the noise was indeed the rollers and that, although with just 4K miles, they had some pronounced flat spots. They were apparently installed incorrectly (didn't know you could install rollers backwards) and were wearing excessively. The good news is that they and the belt are being replaced under warranty. The bad news is that they also want to replace the guides and they're coming from Germany -- a 2-3 week trip. I can't imagine how it can take so long for something that small to clear customs and get to the US (I jokingly said to have somebody stick them in their luggage).
My questions are:
1) The only "guides" I can think of are the plastic shoes/guides on the back of the variator -- not exactly a high-wearing part but they do get replaced when the rollers/belt typically are (12k miles). Is that what they're talking about or something else?
2) Is it reasonable it to take 2-3 weeks for a small part like that?
3) Is it reasonable for me to tell them to re-install all the original stuff; let me ride it for 2-3 weeks, and then bring it back once they have everything? I was without the bike for almost a month last fall when they were waiting for the engine; I'm not crazy about another 2-3 weeks (minimum). I asked about loaners and, apparently due to CA insurance BS, it's cost-prohibitive. It's unlikely I could damage anything riding with worn rollers; it's just their labor to reassemble it now and then repeat the process in a few weeks. The side plastics take about 5 minutes to remove and, from the pics I've seen, accessing the belt/variator/rollers is pretty easy once the plastic is off so it's not like they'd be looking at hours of labor.
Any ideas/thoughts would be appreciated!
2013 C650 GT with 13k miles on the odometer. The engine however has just 4k miles as it was replaced last fall due to a failed crankshaft bearing -- the belt/rollers/variator were part of the replaced engine. Starting a few weeks ago, I started getting a vibration around 5-10 MPH just as the clutch was fully engaging. The vibration turned into a clattering (only when cold) so I took it to my dealer for diagnosis. After reminding him that I didn't need the 20,000 KM service for $1,200 (though he still added some unnecessary items -- brake fluid change, coolant change, etc.) he wrote up the service order and I went on my way.
Earlier today he calls me stating that the noise was indeed the rollers and that, although with just 4K miles, they had some pronounced flat spots. They were apparently installed incorrectly (didn't know you could install rollers backwards) and were wearing excessively. The good news is that they and the belt are being replaced under warranty. The bad news is that they also want to replace the guides and they're coming from Germany -- a 2-3 week trip. I can't imagine how it can take so long for something that small to clear customs and get to the US (I jokingly said to have somebody stick them in their luggage).
My questions are:
1) The only "guides" I can think of are the plastic shoes/guides on the back of the variator -- not exactly a high-wearing part but they do get replaced when the rollers/belt typically are (12k miles). Is that what they're talking about or something else?
2) Is it reasonable it to take 2-3 weeks for a small part like that?
3) Is it reasonable for me to tell them to re-install all the original stuff; let me ride it for 2-3 weeks, and then bring it back once they have everything? I was without the bike for almost a month last fall when they were waiting for the engine; I'm not crazy about another 2-3 weeks (minimum). I asked about loaners and, apparently due to CA insurance BS, it's cost-prohibitive. It's unlikely I could damage anything riding with worn rollers; it's just their labor to reassemble it now and then repeat the process in a few weeks. The side plastics take about 5 minutes to remove and, from the pics I've seen, accessing the belt/variator/rollers is pretty easy once the plastic is off so it's not like they'd be looking at hours of labor.
Any ideas/thoughts would be appreciated!